THE DULCE BODY POLICY 1. Introduction Thank you for choosing Dulce Body! We are dedicated to providing exceptional and professional beauty treatments, including facials, waxing, and tinting. Your satisfaction is our priority. Please review our refunds policy to understand our guidelines and procedures. 2. Refund Eligibility 2.1. Service Satisfaction We strive to ensure that every service meets your expectations. If you are not satisfied with the result of your facial, waxing, or tinting service, please contact us within 48 hours of your appointment. We will do our best to address your concerns and offer a complimentary follow-up appointment. No full service refunds are available after the full treatment is done, we offer complimentary follow-up treatments, credit or a 25% discount on your next treatment. 2.2. Cancellation and No-Shows As a small salon we are expect the respect of bookings to ensure we have support for that day, we ask a 10% surcharge on all bookings online over $50, this 10% will then be deducted to your service on the day Clients are allowed ONE courtesy reschedule of their requested appointment, If done 10 days In advance. Notices less than 10 days in advance will be subjected to a $50 mandatory rescheduling fee that does not go towards your final end of service balance. Same Day Cancellations & Cancellations done in less than 12 hours to appointment can reschedule however will be subjected to a $75 Rescheduling Fee that does not go towards your final end of service balance. 2.3. Refunds for Prepaid Services Prepaid Services: Refunds for prepaid services are not provided. If you need to reschedule or cancel a prepaid service, please contact us within 48 hours to discuss alternative arrangements or credit options. 3. Service Issues 3.1. Facials Due to the stimulation from phyto-nutrient facials some redness and sensitivities will occur post-facial, along with advanced facial treatments this will be consulted with you prior to your treatment, however if you do have concerns, please contact us within 48 hours. We will assess the situation and offer a complimentary follow-up treatment if necessary. 3.2. Waxing Minor discomfort and irritation related to waxing are normal, however please inform us within 48 hours if you are having extreme reactions like allergies or burns. We will review your case and offer a complimentary touch-up if required, based on the nature of the concern. 3.3. Tinting If you are dissatisfied with the results of your tinting service, please reach out to us within 48 hours. We may offer a complimentary adjustment or touch-up appointment. 4. How to Request a Refund or Adjustment To request a refund, adjustment, or discuss any issues with your service, please contact us on 0421 190 626 or dulcebodyau@gmail.com. Provide your booking details and a description of the issue, and we will get back to you promptly. 5. Exceptions We reserve the right to make exceptions to this policy at our discretion. Certain promotions, packages, or special services may have different refund policies, which will be communicated at the time of booking. 6. Right to Refuse Treatment We have the right to refuse services if you are violent, threatening, under the influence of drugs or alcohol or if you refuse to follow and acknowledge our policies. 6. Changes to Policy We may update our refunds policy from time to time. Any changes will be posted on our website and communicated to clients as needed. Thank you for your understanding and cooperation. We look forward to continuing to provide you with exceptional beauty services. THE DULCE BODY BEAUTY ROOM